7q777's Privacy Policy

7q777 ("we", "our", "Platform") is committed to providing a safe and reliable online betting and casino experience for players in Bangladesh. This Privacy Policy ("Policy") explains how we handle your personal information when you use the 7q777 website, mobile interface, or any related services ("Services").

This Policy applies to all users of 7q777's services — both registered members and unregistered visitors. By using our services, you agree to the terms of this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

7q777 collects only the information necessary to provide safe and proper services. We may collect information in the following categories:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details (for identity verification)
• Current address and contact details
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for deposits or withdrawals made via bank transfer)
• Transaction history and amounts

2.3 Platform Usage Information

• Login times, IP address, and device type
• Betting history, game preferences, and session details
• Browser type and operating system
• Behavioural data collected through cookies

2.4 Communication Information

• Messages and complaint details sent to customer support
• Live chat records (retained for service quality improvement)

7q777 collects information through various methods. Each method is transparent and carried out for the purpose of ensuring service quality:

• Directly provided: Information you provide yourself during account registration, transactions, or when contacting customer support.
• Automatically collected: Information collected automatically through server logs, cookies, and similar technologies while you use our platform.
• Payment processors: Information received to confirm transactions through bKash, Nagad, Rocket, Upay, or bank transfer services.
• Identity verification providers: Information received from applicable third-party services for identity and age verification.

7q777 uses your information only for specific, legitimate, and transparent purposes. The main reasons we use your information are:

4.1 Service Operations

To manage your account, process transactions (minimum deposit ৳500, minimum withdrawal ৳1,000), activate bonuses, and personalise your gaming experience.

4.2 Security & Fraud Prevention

Your information is used to maintain platform security, detect suspicious activity, and prevent illegal transactions and money laundering. All data transmissions are secured via SSL encryption.

4.3 Customer Support

Your transaction and account history is needed to provide effective support through 24/7 live chat and email.

4.4 Responsible Gaming Monitoring

By analysing your gaming patterns, we can take the necessary steps to uphold responsible gaming principles. For more details, visit our Responsible Gaming page.

4.5 Service Improvement

Your information is used in aggregate form to improve the user experience, introduce new features, and evaluate platform performance.

4.6 Communications & Notifications

To keep you informed of important account updates, transaction confirmations, and policy changes.

7q777 treats the security of your information as its highest priority. We keep your information secure by following industry best practices:

• SSL/TLS Encryption: All data exchanged between us and your browser is transmitted through encrypted channels.
• Secure Servers: All data is stored on secure servers where unauthorised access is strictly controlled.
• Restricted Access: Only authorised staff can access the minimum information necessary for their role.
• Regular Security Audits: Our systems undergo regular security reviews and testing.
• Password Hashing: User passwords are never stored directly — only a hash is stored using strong encryption algorithms.

5.1 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable legal obligations.

7q777 does not sell, rent, or provide your personal information to others for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

6.1 Payment Processors

Transaction information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and related banking service providers. These service providers are governed by their own privacy policies.

6.2 Identity Verification

Information may be shared with identity verification services as necessary for fraud prevention and regulatory compliance.

6.3 Legal Obligations

We are legally obligated to disclose information in accordance with valid orders from courts or government authorities. In such cases, we provide only the information specified in the order.

6.4 Business Continuity

In the event of a business merger or restructuring, user data may be transferred. You will be notified in advance in such cases.

The 7q777 website uses cookies and similar tracking technologies. These technologies store small data files in your browser that help us improve the quality of our services.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences, such as language or display settings.
• Analytics Cookies: Used to understand platform usage patterns. This information is used in aggregate and anonymous form.

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may disrupt certain platform functions and may prevent you from logging in.

As a 7q777 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (limitations may apply regarding legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly usable format.

To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within the timeframe required by applicable law.

If you wish to close your 7q777 account or request deletion of your personal information, please follow the steps below:

• Notify our support team directly via live chat.
• Or send an email to [email protected] — use the subject line "Account Deletion Request".

Once we receive your request, we will verify your identity and then begin the account closure process. Financial transaction records may need to be retained for a specified period in accordance with legal obligations — we will inform you clearly about this.

7q777's services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please let us know at [email protected].

7q777 may update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The updated policy will be published on the website with the date noted.
• Registered users will be notified of the changes by email.
• A notification will be displayed on the platform for important changes.

If you continue using the service after the changes, you will be considered to have consented to the updated policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests for information regarding this privacy policy, please contact us:

7q777 believes in fair play and transparency. Your privacy matters to us and we are always committed to protecting your information.